Refund Policy

We are committed to providing quality services while maintaining a fair refund policy to protect user rights:

• This refund policy applies to all services and virtual currency purchased through the LemonDance platform;
• We commit to providing fair and transparent refund processing when eligibility conditions are met;
• Refund requests will be processed within 7 business days of receipt;
• Some special circumstances may not qualify for refunds, as detailed below.

The following situations may qualify for a refund:

• Service completely unused and purchased within the last 24 hours;
• Service unavailable due to technical issues;
• Service significantly different from description;
• Account wrongfully suspended preventing service use.

Refunds are typically not available in these cases:

• Virtual currency that has been partially used;
• Purchases made more than 24 hours ago;
• Account suspension due to Terms of Service violations;
• Services already provided and resources already consumed.

The refund request process is as follows:

• Submit refund request through Customer Service Center;
• Provide order number and reason for refund;
• Initial review by customer service within 2 business days;
• Upon approval, refund processed within 5-7 business days.

Refunds will be processed as follows:

• Refunded to original payment method;
• Refund amount will be reduced by the cost of used services;
• Payment processing fees are non-refundable;
• Special cases may be refunded as platform credits.

How special cases are handled:

• Partial refunds for bulk purchases require individual evaluation;
• Promotional purchases follow promotion-specific rules;
• Service interruptions due to force majeure;
• Refund processing for account anomalies.

We offer multiple channels to assist with refund matters:

• 24/7 online customer support;
• Phone support during business hours;
• FAQ documentation.

How refund disputes are handled:

• Priority given to resolving disputes through negotiation;
• Complete order records and usage proof required;
• Third-party platform intervention available if necessary;
• We commit to fair and just handling of all disputes.

Rules regarding refund policy updates:

• We reserve the right to update this policy at any time;
• Important changes will be notified via in-app messages or email;
• Updated policy effective from date of publication;
• Regular review recommended to stay informed of latest provisions.