Refund Policy
This policy outlines our refund rules and procedures. Please read carefully before purchasing our services.
Last Updated: 2025/1/13
1. Policy Overview
We are committed to providing quality services while maintaining a fair refund policy to protect user rights:
- This refund policy applies to all services and virtual currency purchased through the LemonDance platform;
- We commit to providing fair and transparent refund processing when eligibility conditions are met;
- Refund requests will be processed within 7 business days of receipt;
- Some special circumstances may not qualify for refunds, as detailed below.
2. Refund Eligibility
The following situations may qualify for a refund:
- Service completely unused and purchased within the last 24 hours;
- Service unavailable due to technical issues;
- Service significantly different from description;
- Account wrongfully suspended preventing service use.
3. Refund Restrictions
Refunds are typically not available in these cases:
- Virtual currency that has been partially used;
- Purchases made more than 24 hours ago;
- Account suspension due to Terms of Service violations;
- Services already provided and resources already consumed.
4. Refund Process
The refund request process is as follows:
- Submit refund request through Customer Service Center;
- Provide order number and reason for refund;
- Initial review by customer service within 2 business days;
- Upon approval, refund processed within 5-7 business days.
5. Refund Methods
Refunds will be processed as follows:
- Refunded to original payment method;
- Refund amount will be reduced by the cost of used services;
- Payment processing fees are non-refundable;
- Special cases may be refunded as platform credits.
6. Special Circumstances
How special cases are handled:
- Partial refunds for bulk purchases require individual evaluation;
- Promotional purchases follow promotion-specific rules;
- Service interruptions due to force majeure;
- Refund processing for account anomalies.
7. Refund Support
We offer multiple channels to assist with refund matters:
- 24/7 online customer support;
- Phone support during business hours;
- FAQ documentation.
8. Dispute Resolution
How refund disputes are handled:
- Priority given to resolving disputes through negotiation;
- Complete order records and usage proof required;
- Third-party platform intervention available if necessary;
- We commit to fair and just handling of all disputes.
9. Policy Updates
Rules regarding refund policy updates:
- We reserve the right to update this policy at any time;
- Important changes will be notified via in-app messages or email;
- Updated policy effective from date of publication;
- Regular review recommended to stay informed of latest provisions.
Contact Us
If you have any questions about our refund policy, please feel free to contact us
[email protected]