Refund Policy

This policy outlines our refund rules and procedures. Please read carefully before purchasing our services.

Last Updated: 2025/1/13

1. Policy Overview

We are committed to providing quality services while maintaining a fair refund policy to protect user rights:

  • This refund policy applies to all services and virtual currency purchased through the LemonDance platform;
  • We commit to providing fair and transparent refund processing when eligibility conditions are met;
  • Refund requests will be processed within 7 business days of receipt;
  • Some special circumstances may not qualify for refunds, as detailed below.

2. Refund Eligibility

The following situations may qualify for a refund:

  • Service completely unused and purchased within the last 24 hours;
  • Service unavailable due to technical issues;
  • Service significantly different from description;
  • Account wrongfully suspended preventing service use.

3. Refund Restrictions

Refunds are typically not available in these cases:

  • Virtual currency that has been partially used;
  • Purchases made more than 24 hours ago;
  • Account suspension due to Terms of Service violations;
  • Services already provided and resources already consumed.

4. Refund Process

The refund request process is as follows:

  • Submit refund request through Customer Service Center;
  • Provide order number and reason for refund;
  • Initial review by customer service within 2 business days;
  • Upon approval, refund processed within 5-7 business days.

5. Refund Methods

Refunds will be processed as follows:

  • Refunded to original payment method;
  • Refund amount will be reduced by the cost of used services;
  • Payment processing fees are non-refundable;
  • Special cases may be refunded as platform credits.

6. Special Circumstances

How special cases are handled:

  • Partial refunds for bulk purchases require individual evaluation;
  • Promotional purchases follow promotion-specific rules;
  • Service interruptions due to force majeure;
  • Refund processing for account anomalies.

7. Refund Support

We offer multiple channels to assist with refund matters:

  • 24/7 online customer support;
  • Phone support during business hours;
  • FAQ documentation.

8. Dispute Resolution

How refund disputes are handled:

  • Priority given to resolving disputes through negotiation;
  • Complete order records and usage proof required;
  • Third-party platform intervention available if necessary;
  • We commit to fair and just handling of all disputes.

9. Policy Updates

Rules regarding refund policy updates:

  • We reserve the right to update this policy at any time;
  • Important changes will be notified via in-app messages or email;
  • Updated policy effective from date of publication;
  • Regular review recommended to stay informed of latest provisions.

Contact Us

If you have any questions about our refund policy, please feel free to contact us

[email protected]
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